CompanyInfo

Who We Are: We are Quality Brass, a web-based brass instrument company. Fred Cirksena is the owner of the company and has been providing quality instruments for many years to students, parents, comeback players, amateurs, professionals and collectors. He has sold and bought and has great feedback on eBay -- > click here: eBay Feedback

About Our Logo: The logo we are using was designed by our son, Arthur. If you have a need for a special custom logo, please contact us at the Contact link.

What We Do: We buy/sell musical instruments. We Service most all of the instruments we sell before sale except for the bargain or "as is" instruments. If you have an instrument for sale, please click the Buy Yours link. We do have a large inventory of used instruments so click the For Sale link to visit our webstore.

FAQs - from questions received:

Q. Do you have a return policy?

A. Yes we do! We want you to be satisfied with your purchase. We appreciate your business and want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, notify us within 7 days of receipt for a refund of the purchase price less actual shipping costs and phone credit/debit card processing fees. Important Update: for phone sales, our credit card processor does not refund the fees with paying over the phone. If a refund is given, it will be less the original shipping and processor fees. Most fees range between 2.1% and 3.03%. This does not apply to Paypal payments, only phone sales for the processing fees - shipping costs will still be deducted from the refund.

Q. What are the condition ratings on your instruments?

A. See the condition scale on the For Sale page here -> FOR SALE PAGE. In general, these are the condition ratings: New or Mint Condition: Is Like New. No dents, or fading at contact points. Plating/lacquer is good.
Excellent Condition: shows only minor signs of use. May have slight fading at contact points and light surface scratches, or minor mute dings.
Very Good Condition: shows signs of use. May have some very minor dents (not affecting play).
Good Condition: shows signs of use. May have some dents that don’t affect playing performance.
Average Condition: in good playing condition, but shows signs of use. Multiple dents that don’t affect the performance of the instrument may be present.
Fair Condition: Seen heavy wear. May be in need of dent work.
Needs Work condition: not necessarily in playing condition. Has seen heavy wear and possible abuse or misuse. Dents that may affect performance may be present.

Q. How do you ship and is tracking information provided?

A. We ship using most common shippers including Fedex, UPS, USPS, DHL and others. Once your payment has cleared, we ship within 1-2 business days and provide tracking information via email so you can track your package. We insure our packages for the purchase price ( or higher ) and on larger purchases, will require a signature on delivery to ensure you receive your purchase.

Q. Do you ship internationally?

A. Yes, we do - we ship to most countries worldwide! We charge just what the USPS site charges us on international shipments. For Canada, we may offer to ship UPS depending on the rates. Please ask for a quote.

Q. Do you have a phone number I can call you about an instrument you have for sale?

A. Yes we do. Please go to the Contact link and you can email us or our toll-free number is listed there.

Q. What forms of payment do you take?

A. We take nearly all forms of payment. Paypal is our preferred form of payment but we also take credit cards over the phone. As well, money order, cashier's checks and personal checks may be used for payment but shipping will be delayed until those forms of payment clear our bank.

Q. Do you have Payment Plans?

A. It Depends. In these economically challenging times, we have worked with a number of folks on a lay-away type payment plan which has worked out well for them and for us. So, if you can not afford to make a one-time payment and wish to propose a lay-away type payment, please go to the Contact link and email us about this.

Q. Do you take trade-ins?

A. It depends. At times we are looking for certain types of instruments and at others, we are not. Best bet is to contact us at the Contact link and tell us what you have and what you're looking for.

Q. Do you have a Privacy Policy?

A. Yes. We've read hundreds of Privacy Policies we can't understand but ours is simple. We don't give out any information about you or your inquiries unless you specifically approve it. We treat all customer inquiries as confidential.

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